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FAQs

General Questions

Are you dog friendly?

Yes. We have our own big, friendly great dane dog called Scooby-Doo and blue healer called Major. If your dog is nervous, give our Cellar Door a call prior to arriving and Scooby-Doo and Major can do their quality control in the office. We do ask that you clean up after your dog, and if he or she does not play well with other dogs you keep them restrained at all times.

Are you wheelchair accesible?

Yes. Please visit our Accessibility page for more information.

Wine Tastings & Bookings

Do I have to do a wine tasting or can I just buy a glass/bottle?

Wine tastings are not mandatory. All of our wines are available for purchase by the glass or bottle, if you would prefer to not do a tasting.

Does everyone in my group have to taste wine?

No, absolutely not. Simply let your friendly host know who would like to do a wine tasting, and you will be only charged for those people.

Can I stay longer after my booking?

You are more than welcome to stay longer after your wine tasting. There is plenty of space outside and plenty of fun activities to do.

Can we do a wine tasting on a picnic blanket?

No, unfortunately we cannot accommodate a tasting experience if you are on a picnic blanket. We can however do seated wine tastings at our inside or outside tables. All of our wines are available for purchase by the glass or bottle and you are more than welcome to enjoy them on your picnic blanket.

What happens if it rains?

We have plenty of room inside our Cellar Door, around the fire or undercover seating outside for your enjoyment.

Do you have a winery tour?

Tours of the winery and vineyard can be arranged. Bookings for these tours are essential and are subject to availability. Call or email us to book a vineyard tour.

Can I book a private function at your venue?

Yes, please visit our Functions page for more information.

Online Orders

Where do you deliver?

We deliver Australia wide.

How much is delivery?

We offer FREE delivery for all Joker’s Wine Club orders and all Australian orders over $150.  Delivery is via our delivery partners Australia Post or Aramex.

All orders under $150 are charged at the following flat rates:

  • QLD – $10
  • NSW/ACT – $15
  • VIC – $20
  • SA/NT/WA/TAS – $25

I'm having trouble with my online order, can I order over the phone?

Absolutely, we pride ourselves on our customer service, if you are having any issues placing your order online, or just have a question, please call our friendly team (Monday-Sunday 10am-5pm).

Do you have click and collect?

Yes, we offer FREE click and collect. When placing your order online, simply select ‘Item Pickup’ as your delivery method and we’ll let you know when your order is ready.

I have a promo code, where do I add it?

Promo codes are added at the checkout. Simply enter your promo code in the ‘coupon code’ box and click apply.

Jester Cafe

Is your cafe open?

Our cafe is currently not open. We offer gourmet platters at certain times – bookings are essential. Please visit our Gourmet Platters page for more information and bookings.

Can we bring our own picnic/food?

Yes. We do offer gourmet, local produce platters, however, if you would like to bring along your own picnic to have at the Cellar Door or in the vines, you are welcome to do so.

Let us answer your questions

If you have a question we haven’t answered, don’t hesitate to contact us and we will happily answer it.